Refunds & Returns Policy

At Modomise, we are committed to ensuring our customers are happy with their purchases, wherever they are in the world. However, if you need to return an item, the following terms and conditions apply:

 

Eligibility for Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.  

To start a return, you can contact us at emmanuel@modomise.com.  We will then provide you with the appropriate return address for your location.  

Damages and Issues

If you receive an item that is faulty or damaged upon arrival, please contact emmanuel@modomise.com within 48 hours of delivery. Include photographs of the damage and your order details to help us resolve the issue promptly.

Exchanges

Modomise currently does not offer direct exchanges. If you wish to exchange an item, you may return the original item and place a new order.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  

If more than 15 business days have passed since we’ve approved your return, please contact us at emmanuel@modomise.com.  

 

By purchasing from Modomise, you agree to this Refunds & Returns Policy.